Tenant disputes
Complaint and mediation center
File a complaint, track cases, run AI mediation simulation, attach evidence in demo mode and escalate to Rent Control Ghana.
Complaint form
Evidence attachment demo
Add photos, rent receipts or messages in the real product. This demo records evidence as confirmation chips only.
Case tracker
| Case | Category | Status | Priority | Officer |
|---|---|---|---|---|
| DSP-001 | Maintenance neglect | Mediation | Medium | Esi Agyeman |
| DSP-002 | Unregistered property | Escalated | High | Kojo Frimpong |
| DSP-003 | Payment not acknowledged | Resolved | Low | Esi Agyeman |
| DSP-004 | Security deposit refund | Under mediation | Medium | Esi Agyeman |
Complaint submitted
OpenTenant filed maintenance evidence
Officer assigned
MediationEsi Agyeman is reviewing case DSP-001
Landlord response requested
PendingRepair acknowledgement pending
Escalation window
HighCase can move to formal Rent Control review
AI mediation summary
AI-generated summary for officer review only.
The mediator suggests documenting the maintenance request timeline, asking the landlord to acknowledge the repair plan within 72 hours and escalating if no action is recorded.
Recommendation: continue mediation for DSP-001 and prepare evidence packet for Rent Control review if the repair is not assigned.
Escalation safeguards
Assigned Rent Control officers see only the case packet.
Lease, payment and evidence access is recorded in the audit trail.
Tenant and landlord receive simulated status notifications.